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Discussion topic: How to change contact preferences

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This message was authored by: tinylewis

How to change contact preferences

I am currently receiving text and phone calls from unknown numbers stating they are arranging appointments to upgrade my broadband to full fibre. It was out of the blue so I have not replied or given any information on a call. Having spoken to sky direct they know nothing about upgrades in my area or ant appointments for upgrades. I have been told to do nothing. I want to have it set up on my account that sky only writes to me as a preference so I know any calls or text are not from sky, but I can't find it in my account as told by a sky adviser or app which is currently showing incorrect information anyway. Can anyone help ?
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This message was authored by: Daniel0210

Re: How to change contact preferences

Posted by a Superuser, not a Sky employee. Find out more

@tinylewis 

Try adjusting your marketing preferences here

https://www.sky.com/mydetails/data-and-personalisation


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This message was authored by: tinylewis

Re: How to change contact preferences

Thank you so much, I don't know why I couldn't find it and the auto adviser was useless.

This message was authored by: caesarome

Re: How to change contact preferences

Posted by a Superuser, not a Sky employee. Find out more

@tinylewis 

Could it be related to this:

 

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost

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This message was authored by: tinylewis

Re: How to change contact preferences

That's what's confusing. Sky say that it's not available in my area yet so it could be a scam. So I don't know where I am. 

 

When I put the mobile numbers from both text and telephone call in to who phone me it list it as a scam. 

I have changed my contact preferences now to only letters.

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