How do you cancel Sky TV subscription?

[Amber+Tinsel]

Hello. 

I'm trying to cancel my Sky TV subscription and have emailed Sky requesting this, but they are insisting on speaking to me.   I did manage to speak to someone approximately three weeks ago who said they would call back but no-one has.

I can't get through on their number (constantly on hold) and they haven't rung me since.  They say they have tried but if this is correct, my phone never rings so not sure who they are calling.  Can anyone please help? 

I've been trying to cancel it for approximately one month now and it's been the hardest, most frustrating and time-consuming task I've ever had the misfortune to be involved with?

Thank you for any advice or help.

Michelle

[Daniel0210]

@Amber+Tinsel 
Note that even emailing Sky to cancel they need to talk to you to confirm your identity. To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

[Amber+Tinsel]

Thanks for this info - It's much appreciated.   I am definitely out of contract but just can't get hold of anyone to speak to them (although I did initially and they said someone else would call me to discuss further but no-one has).  How do I get round this problem?  No one rings me and I can't get through to them?

[Daniel0210]

@Amber+Tinsel 

The quickest way is by calling so persevere on the phone. 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Amber+Tinsel]

Thank you so much again for your help which has been greatly appreciated indeed.