@AlistairBarr
It doesn't does appear that you are doing anything wrong as this is an error that from time to time some people do have so calling will be the only way to get sports added.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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