How do I talk to a person?!

[HollyW23]

I need to speak to an actual person at sky, I initially called in January to reduce my bill however this was not actioned, as a result I cancelled my direct debit to prevent any payments being taken. I am now unable to talk to anyone at sky to discuss as I don't have a direct debit......

[Daniel0210]

@HollyW23 

That is correct. Sky won't speak until you pay any amount owed and you set up a new continuous payment method. Cancelling a direct debit is never a wise move and breaches the contract you agreed to. 

[GD1]

@HollyW23  Sadly as you've c ancelled your direct debit there will likely be an overdue bill, Sky won't speak to you until you clear this and setup a new direct debit.

Cancelling a direct debit is never a good idea and as you did change your package the 1st 2 bills will be different to what you were advised.

[oj01]

@HollyW23 To add to the other answers, the next step will be for Sky to restrict your services until you pay outstanding bills and set up a new Direct Debit.