How do I speak to an advisor on the phone about my bill

[Chan15]

Hi 

My services have been disconnected , I had an email saying my bill was £41 but was never attempted last month by direct debit as that's how it usually goes out. I have called every number I can find for sky but it's just an automated line telling me I need ri pay £96. Can anyone tell me how I contact sky and actually speak to someone in billing as my bill is not &96 but the automated line wants me to pay that before putting me through to an advisor 

[SKY1992bf]

@Chan15 If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions as sky won’t take your call until you do

1. Pay the outstanding balance in full (which you can do here https://www.sky.com/myaccount/bill/pay#M1014) and setup a new continuous payment method (which you can do here https://www.sky.com/myaccount/bill/change-payment-method#M1014) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Or

2. Pay all bar £25 (use the link posted above)(the unpaid £25 will be added to the next bill) and setup a new continuous payment method (use the link posted above) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Two important points about option 2

1. There is no guarantee that it will work as it depends on payment history

2. It is not applicable to mobile accounts

If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services

It is also important to note that sky don’t do payment plans I’m afraid (except on a legitimately closed account)

If you disagree with the billed amount it’s advised to pay it first to get service restored then you will be able to contact sky to dispute it and should sky agree an error has been made they will refund any overpayment

important note: if no payment is made within 56 days of payment due date of the last unpaid bill, Sky could cancel your account automatically.

[Mark39]

@Chan15 You're probably being asked to pay next month's bill in advance if your current bill was late. That together with a late payment charge may account for the £96. 

[caesarome]

What does it say here regarding the the £41 bill:

https://www.sky.com/manage/bill/