How do I process moving from on Flat to another within the same building?

[UkadikeMC]

I am moving flats; from First Floor to Second floor flat. But the "Moving Home" application is not allowing me process it as it suggests the new address is the same as my current address. One's Flat 1 and the other is Second Floor Flat.

[Daniel0210]

@UkadikeMC 

Give Sky a call to explain the situation. 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.