Broadband boost added to bill without being informed?

[Emmajen]

I have had added broadband boost to my account when i have never asked for this nor was i informed it would be added considering there is a charge to me! 

i contacted sky as i was due to upgrade anyway and they said it would be removed but its not on my bills again but has jumped from £5 a month to £7.50 a month.

Has anyone else had this and have you been refunded the amounts? 

Many Thanks 

[DeeDeeJay]

I thought it was just me - I've just seen this too! 

[Emmajen]

I'm going to have to contact them again! Annoying 

[Lost77]

I am having this same issue too. I have already rung Sky twice to remove the unwanted and not discussed broadband boost; both times I was told it would be removed and the money they billed for the unwanted 'service' would be refunded. Neither has happened. I will have to go through the pain and massive time waste of calling again. Makes me want to cancel the whole set up as the customer service is absolutely awful and now they are simply stealing! Painful beyond words 😫

[Emmajen]

I have checked my bills again and ita rhere again for all months that i can view! Argghh

[Tj35]

Today I also noticed £7.50 a month has been taken out of my account since June for sky broadband boost ? 
I never signed up to this. I never agreed to it. I've never had any problems with my Wi-Fi. I've never had an engineer out. I have absolutely no knowledge of this whatsoever until today

 I have just spoken to customer service they have said  that they will be taking it off as of today and will refund me the money for this month and they will be looking into it potentially refunding me the money since June if not I will take this to the financial Obiman

[Emmajen]

It's very annoying mine is still on my bill! I may have to write in maybe they will listen then! 

[TimmyBGood]

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@Tj35 wrote:

 if not I will take this to the financial Obiman

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Note that wouldn't be an appropriate escalation: the remit of the Financial Ombudsman service extends only to Sky use of credit agreements, which don't apply to a broadband subscription.

https://www.sky.com/help/articles/alternative-dispute-resolution