How do I get my credit back from sky?

[neilfarthing]

How do I get credit back from sky? I am with BT/ EE now and have been waiting for over a month for money owed by sky.

[daveNOS]

@neilfarthing If its showing on your account as a credit we can get teh messaging team here to contact you and action the refund, let us know if you want that.

[neilfarthing]

Yes please 

[daveNOS]

@neilfarthing I have escalated your message to the Sky messaging team, they will either contact you via private message or you may see a blue/red chat bubble appear towards the bottom of your screen(it won't be instant and may well be tomorrow), once you receive either of the invites to chat you have 48 hours to respond and then the refund should take 3-5 working days to hit your account.

[Greenfingers001]

Thanks for escalating this. We’ve sent @neilfarthing an invite to chat.