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Message posted on ‎10 Oct 2024 03:19 PM

How Do I Change My Late Mother's Payment Details to My Father's?

My mother died last month. She was the account holder in that house. I am looking to change the monthly payment details to those of my father.

Can I please get advice on this? The AI-based customer support window not much help in this instance. 

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Message posted on ‎10 Oct 2024 03:23 PM

Re: How Do I Change My Late Mother's Payment Details to My Father's?

Posted by a Superuser, not a Sky employee. Find out more

Sorry for your loss @JustinDee 

 

See Skys advice on changing the account holder details in this link

https://www.sky.com/help/articles/deceased-sky-account-holder


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Daniel0210 Answer

Message posted on ‎10 Oct 2024 03:23 PM

Re: How Do I Change My Late Mother's Payment Details to My Father's?

Posted by a Superuser, not a Sky employee. Find out more

Sorry for your loss @JustinDee 

 

See Skys advice on changing the account holder details in this link

https://www.sky.com/help/articles/deceased-sky-account-holder


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎10 Oct 2024 03:26 PM

Re: How Do I Change My Late Mother's Payment Details to My Father's?

Thanks so much for that. 

Perfect. 

 

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Message posted on ‎10 Oct 2024 04:27 PM

Re: How Do I Change My Late Mother's Payment Details to My Father's?

FYI, just off a call with Sky now. 

Very very helpful, and made a difficult task much easier. 

Thank you!

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Message posted on ‎10 Oct 2024 04:28 PM

Re: How Do I Change My Late Mother's Payment Details to My Father's?

Posted by a Superuser, not a Sky employee. Find out more

Glad to be of help @JustinDee 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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