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Discussion topic: Holiday Suspension

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This message was authored by: BillG2

Holiday Suspension

Can an account be suspended while on extended holiday eg 3 months

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This message was authored by: daveNOS

Re: Holiday Suspension

Posted by a Superuser, not a Sky employee. Find out more

@BillG2 No, Sky do not offer that option.

This message was authored by: PandJ2020

Re: Holiday Suspension

Posted by a Superuser, not a Sky employee. Find out more

If it's a credit-related item then Sky do offer a 'payment holiday':

https://www.sky.com/help/articles/sky-payment-holiday

 

Not sure it's quite what you're after...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: TimmyBGood

Re: Holiday Suspension

Posted by a Superuser, not a Sky employee. Find out more

@BillG2 

 

ISPs and television content providers incur per-household costs whether or not their service is actually being consumed.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: BillG2

Re: Holiday Suspension

Many thanks our contract has ended so the alternative would be to cancel the subscription presumably? 

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This message was authored by: BillG2

Re: Holiday Suspension

It helps thank you.

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This message was authored by: BillG2

Re: Holiday Suspension

Thank you

This message was authored by: Chrisee

Re: Holiday Suspension

Posted by a Superuser, not a Sky employee. Find out more

@BillG2 your fixed term contract automotically switches to being a rolloing monthly contract for TV servicescand a rolling 14 day contract for Broadband so you need to give notice if you want them to stop while you are away. With Briadband placing a new order when you return wont immediatly get the service back as a new order needs to placed with Openreach who have a 14 day leadtime. 

Sky will also require thst the equipment like Stream pucks or Q tv boxes and the broadband hubs are returned. Al-in-all cancellation msy not becworth the effort. Perhaps temporarily cancelling premium TV channels is worth it but keep the basic contract running.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: BillG2

Re: Holiday Suspension

Thank you good idea.

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