High increase in payment's

[Gailbishop]

My account has had £94 taken instead of the 77 ....I'm a pensioner of 71years and cannot afford that amount 

[Daniel0210 · Accepted solution]

@Gailbishop 
Prices can increase for a number of reasons…
changing your subscription,
the annual price increase (April in the UK),
your discounts have ended,
or a combination of those.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

If that’s the case perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[2muchTV]

@Gailbishop maybe this is the time to re-evaluate not only your financial circumstances but whether you need Sky at all. 

If you are largely watching programming available for free (ITV, BBC, Channel 4 et al).... you could get a freesat box and no monthly subscription.

If you have Sky for Sports, Cinema, or entertainment... Now TV would likely be cheaper without long contracts- but you need a half decent broadband/WiFi connection.

[MightyQuinn]

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@Gailbishop wrote:

My account has had £94 taken instead of the 77 ....I'm a pensioner of 71years and cannot afford that amount 

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Hi @Gailbishop   Sky has support for cost of living problems https://www.sky.com/help/articles/support-with-financial-difficulty