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Discussion topic: Account error

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This message was authored by: AmyKnight

Account error

When I log in to my account it says I'm not the account manager so I can't view my bills. All the other links come up with error

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This message was authored by: caesarome

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

@AmyKnight 

Are you logged in with your main Sky ID as it is only this that will give you access to your bills.

 

Have you left Sky in the past and returned after being away for a year or more ?

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This message was authored by: AmyKnight

Re: Account error

I have not been with sky before. Can someone please help me as I would like to get into my account to change my payment date please 

This message was authored by: Daniel0210

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

@AmyKnight 

See this link

https://www.sky.com/help/articles/change-payment-method-or-date 

You can't change the date until your first two payments have been made. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: AmyKnight

Re: Account error

I've been paying for months? I'm not a new customer?

This message was authored by: MightyQuinn

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

Hi @AmyKnight   Have you tried contacting Sky?

This message was authored by: Mark39

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

@AmyKnight ok, just follow the link in @Daniel0210's post.

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This message was authored by: AmyKnight

Re: Account error

This is my issue I can't access anything on My Sky 

This message was authored by: MightyQuinn

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

Hi @AmyKnight   It sounds like your Sky ID is not linked to your account. 

https://www.sky.com/help/articles/sky-id-start-new-t1

 

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