Discussion topic: Account error
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Message posted on 13 Sep 2025 11:00 AM
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Account error
When I log in to my account it says I'm not the account manager so I can't view my bills. All the other links come up with error
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All Replies
Message posted on 13 Sep 2025 01:30 PM
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Re: Account error
Are you logged in with your main Sky ID as it is only this that will give you access to your bills.
Have you left Sky in the past and returned after being away for a year or more ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 17 Sep 2025 06:52 AM
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Re: Account error
I have not been with sky before. Can someone please help me as I would like to get into my account to change my payment date please
Message posted on 17 Sep 2025 07:06 AM
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Re: Account error
See this link
https://www.sky.com/help/articles/change-payment-method-or-date
You can't change the date until your first two payments have been made.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 17 Sep 2025 07:53 AM
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Re: Account error
I've been paying for months? I'm not a new customer?
Message posted on 17 Sep 2025 07:58 AM
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Re: Account error
Hi @AmyKnight Have you tried contacting Sky?
Message posted on 17 Sep 2025 07:59 AM
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Re: Account error
@AmyKnight ok, just follow the link in @Daniel0210's post.
Message posted on 17 Sep 2025 08:03 AM
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Re: Account error
This is my issue I can't access anything on My Sky
Message posted on 17 Sep 2025 08:15 AM
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Re: Account error
Hi @AmyKnight It sounds like your Sky ID is not linked to your account.
https://www.sky.com/help/articles/sky-id-start-new-t1
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