Hi my acc is restricted but has been paid today how or who should I contact to get my restriction li

[Kieran16]

Hi my account is in restricted but has been paid today ,how or who should I contact to get my restriction lifted thanks

[Daniel0210]

@Kieran16 

Are your services restricted, or just access to your account online? 

If your services have been restricted (and it’s normally only a missed payment that triggers this), any calls to Sky will direct you to make the payment. Sky won’t reinstate your services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will need to pay the next bill as well.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend isn’t likely to be processed until the following week as banks are closed.