Discussion topic: Hi.ivr

This message was authored by: Kerrie2 · ‎21 Oct 2023

Hi community. 🙂 I've been charged twice for sky stream. Is there an option online to sort it out or do i need to call them? I tried the bot but to no avail.

This message was authored by: Daniel0210 · ‎21 Oct 2023

@Kerrie2 wrote:
I've been charged twice for sky stream.

@Kerrie2

Have you made a manual payment by any chance?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Kerrie2 · ‎21 Oct 2023

Hi ya. Thank you for replying. Two standing orders were taken one day after the other. There was an address mix up so its probably to do with that. Any idea if I can sort it online all?

This message was authored by: caesarome · ‎21 Oct 2023

@Kerrie2

You will need to call Sky to fix it if there is not a credit on your next bill for the overpayment.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

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This message was authored by: Daniel0210 · ‎21 Oct 2023

@Kerrie2
Two standing orders were taken one day after the other.

@Kerrie2

You mean Direct Debit, not Standing Order.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Hi.ivr

Hi.ivr

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