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[Tia82828]

My wifi bill has doubled and i dont know why

[Highlinder]

@Tia82828  Have you come to the end of your minimum term contract with Sky or have you used a service that accounts for the cost. You should be able to see this in the bill break down.

[Tia82828]

No i have not ended my contract and in the break down it has just repeated it self.Sky are not answering the phone 

[Mark39]

Are you paying for more than a month, then?

[Tia82828]

I guess so but i shouldnt be.I havent set anything up with them

[Mark39]

Your bill shows the dates you're being charged for.

Feel free to post an image. Be sure not to include your Sky account number, though, or any other personal details.

[Tia82828]

how do i post a pic?

[Mark39]

Hit the reply button, and above the text box where you type your reply, there's a row of icons, one of which is a camera. Click on that and you'll be able to upload a picture.

[GD1]

@Tia82828  When replying if you hit the camera icon you can upload you photo, please make sure no account number is showing.

[Tia82828]

  

[Mark39]

So yes, you're being charged for two months from 28 August to 27 October, which is why your bill is double.

As to why that's the case we can't know. Have you recently joined or re-negotiated your contract? Or was your previous bill not paid for some reason - check your bank or card account.

[Tia82828]

Ive already paid for august so im confused and sky wont answer.Do you know how else i can get into contact with them?

[Mark39]

Was the August payment on time, via your direct debit?

[Tia82828]

Yes it was 

[Mark39]

I'm afraid you'll have to persevere with speaking to an adviser for an explanation, then.