Help!

[TaraDavies]

Money is in my account but sky keep taking money making my bank go overdrawn. Someone help with this?

[caesarome]

@TaraDavies 

Sky will take the payment from the billing details you have set up on your account so what details are on your account ?

[TaraDavies]

Yes my bank details are on my account as I pay when it's due but no direct debit is set up.

[Daniel0210]

@TaraDavies 

You should have a direct debit or continuous card payment method set up and not be making manual payments. 

[TaraDavies]

I don't have it set up for these reasons because they take it when they feel like it.

[Daniel0210]

@TaraDavies 

They take it when it's due, or if the payment date is a weekend or a bank holiday then it would be taken a few days later. By usually paying manually is what is causing the issue you've posted about. 

[GD1]

@TaraDavies  They do have your card detauils as you've agreed to have a payment method on file as per the terms laid out.

As mentioned making manual payments is causing this issue.

[TaraDavies]

But my issue is money is in my account an they keep taking it every day.

[MightyQuinn]

Hi @TaraDavies   There is nothing us fellow customers can do to help you.

[Mark39]

The money has to be in your Sky account at the time the bill is generated, for it to be used to settle your bill.

Far simpler to set up a direct debit or automated monthly card payment as you agreed to do when you signed up. Sky only take the money when it's due, not when they feel like it.

[GD1]

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@TaraDavies wrote:

But my issue is money is in my account an they keep taking it every day.

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As mentioned making a manual payment won't stop a payment attempt, if the funds are there they would only request it once as tjhey would be able to take payment..