Discussion topic: Help with bill
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Message posted on 23 Oct 2024 07:56 AM
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Help with bill
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Message posted on 23 Oct 2024 08:11 AM
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Re: Help with bill
@EmmaW74 Sky will transfer the credit to your bank but that wont happen until all equipment etc has been received back after which it takes roughly 6 weeks to happen. Calling Sky can spedd that up.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 23 Oct 2024 10:09 AM
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Re: Help with bill
What date will have been your next billing date ?
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Message posted on 24 Oct 2024 08:42 PM
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Re: Help with bill
The 10th oct
Message posted on 24 Oct 2024 09:38 PM
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Re: Help with bill
And what was your last day with Sky Broadband ?
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Message posted on 24 Oct 2024 09:42 PM
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Re: Help with bill
The 9th sept
Message posted on 24 Oct 2024 09:51 PM
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Re: Help with bill
To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 24 Oct 2024 09:53 PM
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Re: Help with bill
Thank you very much
Message posted on 25 Oct 2024 09:06 AM
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Re: Help with bill
Thanks for escalating. We've sent an invite to @EmmaW74.
Tom
Message posted on 28 Oct 2024 09:23 AM
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Re: Help with bill
Hi @EmmaW74
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
Tom
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