Help, please

[widgitkid]

Can anyone help me please I am trying to send a copy of my full breakdown of my ee broadband bill from ee to sky so I can climb back credit on my account where I cancelled my terminated my ee contract now I sky  broadband  said, if I send an email to their sky switching credit team they will be able to refund me the money so I've emailed them the breakdown of the full bill but they are saying that it is not clear so can someone help me please as sky I'm not very helpful they are **bleep** **bleep** and now I'm getting really **bleep** off

so please can someone help me please?

[Daniel0210 · Accepted solution]

@widgitkid 

This link provides Sky's advice on switching credit

https://www.sky.com/help/articles/switching-credit-offer

Not sure what you mean about Sky saying it's not clear? 

[widgitkid]

can you help me  Send an email to switch and credit to claim my credit please

I need to send the   Switch Credit team a breakdown of the bill but they are saying it is not clear can you help? Please?  

[Daniel0210]

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@Daniel0210 wrote:

@widgitkid 

This link provides Sky's advice on switching credit

https://www.sky.com/help/articles/switching-credit-offer

Not sure what you mean about Sky saying it's not clear? 

---

[widgitkid]

I need someone to help me, please.

[Daniel0210]

@widgitkid 

What have Sky said is wrong with the information you have provided to them? 

[widgitkid]

I've sent over the full breakdown of the bill. I've emailed it to them and now they've come back and said is not clear.

[widgitkid]

Dear Customer

We have received your request to claim back credit for early termination charges you have incurred as per our Switch Credit offer.

I regret to inform you that the attachment which you have shared is unclear.

Please can you send the following information in PDF format, so we can investigate your claim further.

Copy of your final bill clearly showing an itemised breakdown of the early termination charges 

We look forward to receiving this information at your earliest convenience.

Kind regards,
Sky Switch Credit

[Daniel0210]

@widgitkid 

So have you complied with that request? 

[widgitkid]

Yes, and then they emailed me back and said that is not clear I don't know what they want

[caesarome]

@widgitkid 

Your ee bill needs to include the early terminatin charge and you also need to send a copy of your bank account where it shows that you have paid that bill.