Help Needed: Issues with Broadband Upgrade, Reducing Package Costs, and Direct Debit Concer

[PKLlewellyn]

Hi Sky Community,

I hope you can assist me with a few issues I’m experiencing with my Sky services:

1. Broadband Upgrade Issues: I’ve been trying to upgrade my broadband via the Sky website, but every time I attempt it, the website either crashes or tells me I can't proceed any further and need to restart or try again later. This has been very frustrating. Has anyone else encountered this problem, and if so, how did you resolve it?

2. Reducing My Sky Package: I'm currently paying around £200 per month for my Sky package, which is becoming unaffordable for me. I’d like to know how I can downgrade my Sky TV package to make it more affordable while potentially increasing my broadband service. Any guidance on this would be greatly appreciated.

3. Direct Debit Concerns: I’m worried about the control over my Sky direct debits and not being aware of the payment dates and amounts. Will I continue to pay Sky even after the contract duration ends? My concern is that Sky might not have the human oversight to monitor this, potentially leading to unnecessary charges due to my busy schedule.

I would be grateful for any advice or solutions the community can offer regarding these issues. Thank you in advance for your help!

[MarkGoldsmith]

For points 1 and 2 you are best giving Sky a call.

For point 3 - you have to have a direct debit or continuous card payment setup on your account as stated in the T&Cs. It's also worth noting your contract doesn't end without you cancelling it, what ends is the minimum term on your contract that prevents you leaving penalty free and any also any discounts you may be receiving.