Hello my name is Sarah Barka, on 28th August I called and booked a sky glass tv, delivery and it,

[SCB70]

On 28th August  I ordered a sky glass tv with sky tv and Netflix and sky cinema. I spoke to a man named Asef who was lovely.  I was told I would receive the 55 inch sky glass tv on Saturday 31st August.  My deal was for £19.99 a month. Tv was cancelled and I was told to speak to retailer to find out more

Please can you help 

[MightyQuinn]

Hi @SCB70   I'm sorry but nobody can help you here, this is a public community forum. It is not Sky customer services. What do you mean by speak to a retailer, didn't you order from Sky?

[Daniel0210]

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@SCB70 wrote:

Tv was cancelled 

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@SCB70 

I'm afraid it sounds like you may have failed the required credit check(s). If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. 

[TimmyBGood]

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@SCB70 wrote:

I was told I would receive the 55 inch sky glass tv on Saturday 31st August.  My deal was for £19.99 a month.  

I'd note that £20 a month is not a possible price for Sky Glass (apart from during an initial 'free' period on the content subscription, which is a three month offer at the moment)

Currently a 55" Sky Glass set would be £19 per month loan repayment over four years, plus £28 per month content subscription for a minimum two year term (discounted to £0 for three months), with Cinema being an additional £10 per month, so more like £60 pcm until the loan is repaid.

https://www.digitalspy.com/tv/a37934297/sky-glass-tv-price-packages-cost