Hello, I cancelled our subscription in May but I'm still being charged, how do I talk to someone?

[WasP]

Hello, I cancelled our subscription in May but I'm still being charged, how do I talk to someone?

[Daniel0210]

@WasP 

How did you cancel and did you receive an email,from Sky acknowledging the cancellation? 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[WasP]

@Daniel0210 Thanks for the prompt to look.

I see that I sent an email to Sky but I also see that I didn't hear back from them. I guess I made the mistake. What is the best email address for Sky? It's not allowing me to post the email address I used!

[Daniel0210]

@WasP 

Easiest and quickest way is to call Sky giving the appropriate notice.

[oj01]

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@WasP wrote:

@Daniel0210Thanks for the prompt to look.

I see that I sent an email to Sky but I also see that I didn't hear back from them. I guess I made the mistake. What is the best email address for Sky? It's not allowing me to post the email address I used!

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Sky don't use email as a point of customer service contact. Which presumably explains why nothing happened with your cancellation request.

[Daniel0210]

@WasP 

@oj01 is correct in that Sky don't use Sky for general communication however they do state you can start the cancellation process by email however they do add …

Alternatively, you can email us at mysky @sky.uk. When contacting us please ensure that you include your name, your address, your postcode and your telephone number. Please note, it can take up to five days to receive a reply.

We can't cancel your Sky services until we've confirmed you're the authorised account holder, so we may need to call you back to process your request. Don't worry, your notice period will start from the date we receive your letter or email.