Sky Community
Help
cancel
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Having trouble renewing package

RetiredAtLast
Level 0
Level 0
‎22 Jul 2025 12:50 PM
‎22 Jul 2025 12:50 PM

Having trouble renewing package

Hi 

 

I am trying to renew my contract. But as Sky are proposing an increase from £36pm to £56pm I want to talk to someone - there is no way to do anything about this online. The virtual assistant is 1999 vintage it seems, no human agents available, no numbers etc..  

 

Their offer allows me a single option for the next 2 yrs - to upgrade to 900Mb/s but since I do not operate a datacentre business I don't need that throughput... or the price rise that goes with it. 

 

Best of luck to you - my price jumps tomorrow.

 

Moderator notes: Edited post title

0 Kudos
Reply
1 REPLY 1
GD1
Level 16
Level 16
‎22 Jul 2025 01:04 PM
‎22 Jul 2025 01:04 PM

Re: Told my broadband canx before it’s began

Message contains a hyperlink

@RetiredAtLast  You will need to call Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
0 Kudos
Reply