Having trouble renewing package

[RetiredAtLast]

Hi 

I am trying to renew my contract. But as Sky are proposing an increase from £36pm to £56pm I want to talk to someone - there is no way to do anything about this online. The virtual assistant is 1999 vintage it seems, no human agents available, no numbers etc..  

Their offer allows me a single option for the next 2 yrs - to upgrade to 900Mb/s but since I do not operate a datacentre business I don't need that throughput... or the price rise that goes with it. 

Best of luck to you - my price jumps tomorrow.

Moderator notes: Edited post title

[GD1]

@RetiredAtLast  You will need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.