Discussion topic: Have been billed twice for Netflix
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Message posted on 02 May 2026 04:06 AM
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Have been billed twice for Netflix
Hi.
So I have Sky Ultimate TV with Netflix via the Stream puck but I've just noticed that I have been charged by Netflix also.
I'm trying to figure out how to fix this issue (you'd think Sky would have a chat box with support or something) as I don't want to be paying twice for this.
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Message posted on 02 May 2026 05:33 AM
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Re: Have been billed twice for Netflix
If Netflix has charged you separately then it would be them that you need to contact but before you did, are you sure you activated it correctly via your Sky account as doing so should have told Netflix that Sky are taking over the billing from them:
https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix
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