Have Sky mobile & broadband on 2 different accounts

[DavidR1987]

Hi,

I already had a sky mobile account and tried to add broadband to it through the My Sky app and on a web browser but it kept erroring. I called sky to add it and mentioned that I had mobile already and wanted to add broadband to my account but was told this couldnt be added and it would be totally seperate. I now have both but with different account numbers and when I log in to the app I only see my sky mobile account and can't get access to my broadband.

Can anyone help?

Thanks

David

[caesarome]

I'm not sure if this will work but it is worth trying to see if you can link your mobile account to your main Sky ID:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account