Had some free sky cinema vouchers on our account

[Robv71]

As soon as we want to use them they seem to disappear . Is this normally with sky ?

[caesarome]

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@Robv71 wrote:

Is this normally with sky ?

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It shouldn't be unless there was a date on them that they had to be used by. 

Are these the free VIP cinema tickets ?

[TimmyBGood]

@Robv71 

If that's the Vue ticket offer for Sky Cinema subscribers then it has multiple conditions. 

The number of voucher codes available is subject to a daily limit. Voucher codes will be allocated on a first come, first served basis. 

When you generate codes in the app, you will be given two codes (subject to daily limits). The codes will be stored within the MySky App. You can choose whether to redeem both codes with Vue in one transaction, or whether to redeem them separately. Codes must be redeemed before the end of the calendar month, after which they will expire and cannot be re-activated.

Voucher codes can be redeemed for tickets to showings from Sunday to Thursday only. Excludes Friday and Saturday.

Voucher codes are not valid for Event Cinema Screenings (which include live, encore and recorded screenings of Anime, Comedy, Dance (including ballet), Events, Family Animation, Film Festivals, Foreign Language Films, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music, Opera, Re-Releases, Special Previews, Sport, Theatre and TV); Premieres; Special Events; Mother and Baby screenings; Last Chance to See; Our Screen; Senior Screenings; Movie Marathons (multiple films for one price); Scene Screens, Screening on Friday and Saturday.

https://www.myvue.com/legal/terms-and-conditions#sky-cinema-terms-and-conditions