@NaomiL1 wrote:
We've had sky for a while which includes netflix a d not had any problems accessing it. However this last 2 weeks first of all the netflix
That means your Netflix account has been hacked.
You need to contact Netflix customer support to get them to sort out your Netflix account (https://help.netflix.com/en/contactus) . Once they have done this you need to change the password on that Netflix account. Also if you have used the same combination of email address and that password on any other account i'd suggest changing that password on all other accounts where you are also using it.
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