Had enough of Sky Glass problems

[TimmyBGood]

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@Beau34 wrote:

 I'm very confident that my case will be handled appropriately by the ombudsman. 

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Just be aware that to reach the 'ombudsman' (technically an Alternative Dispute Resolution service provider) you'll need to go through the Sky complaints system, at least until they issue a deadlock letter: that's a separate process to Sky chasing for the direct debit to cover the content subscription and loan repayment (if applicable)

In this context, Ofcom is the industry regulator, not an ombudsman.

A potential complication is that the content subscription and the finance loan are covered by each of the appointed ADRs respectively, but given the fundamental issue is the performance of the Glass hardware I'd think CISAS is more appropriate 

https://www.sky.com/help/articles/alternative-dispute-resolution 

[mikealanr]

Just as another point which has been made in this thread. The Glass unit was absolutely your property @Beau34 to smash up and do what you like with. Unlike HP where you loan an item and then ownership transfers to you, transfer occurs as soon as the item is delivered. The amount from sky is a loan.

MikeAlanR

[Sharcuk]

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@Beau34 wrote: There are laws (of which I'm completely familiar with) that state very clearly about "expectations of service" Sky's policies do not outweigh the law.. they are simply

How do you intend to prove to the satisfaction of a court that the Sky Glass did not meet any requirements for "expectation of service" if it's lying in bits in your local dump?

[Beau34]

Buy simply showing the court all the screenshots, email interactions between myself and Sky, the recordings I took off all conversations.. including the one admitting that the service isn't as good as they'd hoped, and that it was basically rushed into production etc. I feel I have a pretty strong case, and as the law clearly states.. I can dispose of anything on my property, in a manner I deem appropriate.. plus I took it to the recycling dump, as one should. 

[DaveDrizen]

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@Beau34 wrote:

I completely understand what you're all saying, and any adverse credit score wouldn't alter a thing in my life. As for potential debt collection, that is something I will happily represent myself in a civil court to fight. There are laws (of which I'm completely familiar with) that state very clearly about "expectations of service" Sky's policies do not outweigh the law.. they are simply policies. 

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You say  about the law and" expectations of service" from Sky however can you prove that it the Sky service is at fault? Sky Glass which realy Sky stream with a tv chucked in relays on a good broadband speed and connection. From what you described the problems you getting could easily be down to your broadband service and and not actually the Sky glass  service which if your broadband was capable would have possably given  you a good Sky service. Therefore can you prove that it actually was the Sky glass service and not broadband that is at fault. As explained on here smashing up tv and stopping payment is definitely not the way to go as explained in other post will only lead to other difficulties. You say Sky prices don't out way the law, however you are in a binding contract for hat minium term and in law your commited to make those payment for the term of the contract and unless you can actually prove that the Sky system was at fault the law in Sky favour. I am sorry to say just saying you were getting freezing pictures dose not prove the Sky glass system was at fault for reason explained above and you word that you word that you were getting freezing pictures will not necessarily  stand up in court more expert proof I think will be required .
Therefore maybe before you took the drastic action you have done you should called in a independent expert that  could have determined if was the Sky glass service or your broadband was at fault and could have given you documentary evidence as that that information will needed by you if you intend to fight it in court.
I should also add that as you are still in contract and probably still paying off for the Glass tv it was not your property to smash up yet a even if was and still making payment under a credit agreement even at the least even if you do prove that the Sky service  was at fault, Sky will still want rest of payment of the the credit payment outstanding for the tv your smashed up.

[TimmyBGood]

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@Beau34 wrote:

including the one admitting that the service isn't as good as they'd hoped, and that it was basically rushed into production etc.

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For Gen 1 (released in October 2021) I'd say that's a reasonable summary, particularly as it was a pandemic product developed in extremely challenging circumstances.

It's really not the case for the Gen 2 though.

[TimmyBGood · Accepted solution]

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@DaveDrizen wrote:

I should also add that as you are still in contact and probably still paying off for the Glass tv it was not your property to smash up yet. 

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We've covered this before in exhaustive detail.  Glass television sets are the property of the user from the start because either cash or an unsecured personal loan is used to purchase them.

The content subscription is irrelevant to ownership of the device, and loan repayment is independent of the hardware itself: this is not hire purchase where ownership only changes when the outstanding balance reaches zero.