Discussion topic: Got cut off live chat
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Message posted on 22 Apr 2026 06:55 PM
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Got cut off live chat
I was speaking in live chat and got cut off they were sending me a link to pay £15 to get my broadband back on can anyone help olease
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All Replies
Message posted on 22 Apr 2026 06:57 PM
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Re: Got cut off live chat
@Dan19751
You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 22 Apr 2026 10:46 PM
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Re: Got cut off live chat
Was contacted by Sky who offered a "better deal" and when I said the online price I found which was considerable less they hung up - on two different occasions !!
GOOD WORK SKY!!
Message posted on 22 Apr 2026 10:52 PM
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Re: Got cut off live chat
@Wheresthedeal wrote:
Was contacted by Sky who offered a "better deal"
Are you sure these calls were from Sky as they are not usually known for making such calls but scammers are so were you asked for your telphone password that Sky would ask you for and if you were did they continue the call if you gave them a false one ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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