Getting through to a human at Sky

[kerry_452]

Does anyone know how to get through to a human at Sky please? 

The webchat is a bot and the 0333 number is closed, I've been trying for over a week now. It's gotten to the point where I just want to cancel my contract through this issue and I can't even do that!

[caesarome]

@kerry_452 

When asked any questions by the bot say nothing and remain on the line as that should usually get through to the next available advisor.

[Daniel0210]

@kerry_452 

The 0333 number isn't closed but may be busy. 

[Mark39]

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@kerry_452 wrote:

Does anyone know how to get through to a human at Sky please? 

The webchat is a bot and the 0333 number is closed, I've been trying for over a week now. It's gotten to the point where I just want to cancel my contract through this issue and I can't even do that!

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Are you calling the right number? You can find the number via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Note that if you're in Ireland, you need to change the flag in the bottom right hand corner of the help screen before you cliok on 'need more help'. It will give you an 0818 number/

[kerry_452]

I keep getting the department is closed and then it hangs up

[kerry_452]

Yes thats the number I ring

[kerry_452]

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@caesarome wrote:

@kerry_452 

When asked any questions by the bot say nothing and remain on the line as that should usually get through to the next available advisor.

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Spent 48mins on here and nothing happened