Getting sky to contact me

[Chris8731]

Ive been cut off and i have no idea how to contact sky as i cant call due to not having funds and im finding it difficult to pay some bills atm how can i get in touch to resolve this and get them to contact me im really struggling with trying to find a way to get sky to call me

[GD1]

@Chris8731  If services have already been restricte3d then I'm afraid Sky won't speak to you until your balance is paid & a new direct debit set-up.

CS advisors won't be able to override the restrctions even if you did get through to them

Sky don't allow a promise of payment.

[Daniel0210]

@Chris8731 
Sky won’t reinstate restricted services until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

Restrictions of services are because of a missed payment, are automatically applied and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/