Getting a refund

[Ad30]

Hi how long does a refund take? I have sent my equipment back.

[Daniel0210]

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@Ad30 wrote:

Hi how long does a refund take? I have sent my equipment back.

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@Ad30 

Is this a refund for being charged for not returning loaned equipment 

or

a refund for an overpayment after cancellation of a Sky subscription?

[Ad30]

It's for a refund for over payment 

[Daniel0210]

@Ad30 
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Ad30]

Thanks for the information, it's only been 2 weeks so I'll wait until next month. 
thank you.

[caesarome]

@Ad30 

If you see a credit on your account we can help you with this today if you would like ?

[Daniel0210]

@Ad30 

Post back in this same thread if it doesn't materialise or you want it quicker.