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Discussion topic: Get account credit refund
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This message was authored by: Orenji
Message posted on 19 Jan 2026 09:58 PM
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Get account credit refund
My Sky Broadband has been cancelled on 12/12/2025 and there's a credit on my account. How do I get a refund? All items have already been returned.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 19 Jan 2026 10:00 PM
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Re: Get account credit refund
You will need to call Sky to ask them to refund it then this should happen within 3-5 working days otherwise if you wait for any automatic refund you could be waiting 6 weeks or more.
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This message was authored by: Orenji
Message posted on 19 Jan 2026 10:55 PM
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Re: Get account credit refund
@caesarome Thanks for the reply!
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