I've had issues trying to sort my billing out for two sims that I've recontracted. All seemed fine, received the emails confirming the new price. This is where it all went wrong, future billing is much higher than I was told. I called and was told it's the global price increase!
I wasn't informed of this when we agreed the price, ahhh well it's in the email you received. Haven't received an email regarding global price increases, their words, not mine.
passed from pillar to post put on hold and cut off, called again and was told I can't roll back as per the 31 day cooling of period as it's not available.
Called again on Saturday and spoke to a lady who said she could sort it and offered me a £5 credit, but still didn't sort it, spent probably ten minutes listening to the team laughing and having a general conversation to be transferred to the loyalty team and then cut me off.
Raised a complaint on 8th Jan and finally had an email response on Saturday from Mackenzie, asking for detail, heard nothing since.
This would be my 7th year with Sky and this is the worst service I think I've had.
Lost with it all really. I get the distinct impression they want me to go away. Shocking service tbh.
