Fraudulent Use of my name

[Susan2023]

I've received a call from a collection agency about payment for an account for a phone.  I have not ordered a phone (and certainly have not received one!)or have an account with Sky.  How can I contact someone to get this sorted please?

Thanks

[MightyQuinn]

Hi @Susan2023   There may be some guidance in this Article

[caesarome]

@Susan2023 

Firstly you need to put in a dispute with the collection agency and then speak to Sky about this as if could be that someone has got hold of your account details if someone has responded to a fake email or phone call.

[Susan2023]

I did dispute this with the collection people.  They gave me an 0333 number but I can't get past the automated message as I don't have a Sky account!  What number should I be calling?

[2muchTV]

@Susan2023 seems to me that you are subject to fraud.... viz. stealing your identity and purchasing goods on credit. 

I would contact Citizens Advice Bureau.

If you have an account with a credit agency eg ClearScore check what's been happening on your account.

Sky give some info here which includes contacting the Police (non emergency number), banks, Action Fraud.

It is a pain and stressful... Best of luck