Balance paid but account not running due to wrong CVC

[Cleopatra1]

Hi,

I had an overdue balance which I've paid in the Sky app manually, but I entered in a wrong digit for the CVC code. Monzo bank has a new feature where if you accept the transaction in the app, it still lets the payment go through even with a mistakenly typed CVC - so the overdue balance was paid.

however it states it was declined on Sky, and im not sure what to do as i have 100% paid it and have proof.

Monzo said in the app:

Just so you know, you entered the wrong CVC at checkout, but the payment went through fine because you approved it in the app. Please make sure you enter the right CVC next time.

[caesarome]

@Cleopatra1 

Is your bill usually paid by a direct debit each month because if it is and it fails for whatever reason Sky will always try again 10 days later because if this is the case you do not need to make manual payments.

[Cleopatra1]

It usually is, however this month it failed and i decided to quickly pay this evening and get it over with, however this issue occurred and im not sure how to rectify it 

[caesarome]

@Cleopatra1 

Despite what you bank might have said if Sky has said the payment has failed then it probably has which is going to work in your favour for what I stated above in that Sky will attempt to take the payment again in 10 days time so even manually paying it now will not stop them from doing this.