Fraud

[Jonathan72]

I have just received a bill for a sky mobile phone that is in arrears. I did not open this account what should I do?

[Daniel0210]

@Jonathan72 

Any history to this? Are you a Sky customer? Were you sent a device "in error" that you were then asked to "return"? 

[Jonathan72]

No history this is the first contact I have had from Sky. I used to have Sky about 5 or 6 years ago. There have recently been attempts via Three and EE to open accounts in my name and I believe this is a similar attempted fraud. The fraudsters clearly have my address and enough of my history to open these accounts but this attempt is fraudulent. Who do I get the information in the letters to. So that Sky can block the account and investigate and take action against the perpetrators. I blocked the DDs to three and EE via my bank. I do not remember specifically if any attempt at a Sky Mobile Direct Debit was made on or around 26/01/2025 when it says the account was opened.

[caesarome]

@Jonathan72 

Sky has an article about this here as this does appear similar to this (although you haven't said you received a device):

https://www.sky.com/help/articles/account-takeover

You will need to get in contact with them, there are links at the bottpm of this link to help you with this.

[peter-marlow+1966]

You should ring sky right now and report this 

[Jonathan72]

Unfortunately I don't have a sky mobile number to enter. How can I get in touch when that is the case?

[peter-marlow+1966]

• I would also if you haven't  already  contact the police about all this, looks like  you may be a victim  of  identity theft 

[Invisiblename]

Numbers available via this link

https://www.sky.com/help/home

[Jonathan72]

Thanks I think I had better. I did get in touch with SKy by phone.