First bill for monthly payments didn’t automatically go out

[Quinn112]

my first bill was £49 and it did not automatically go out. So I pressed 'make a payment' and payed £49. The bill has carried over and is now £78 for next month. My direct debit has been set up, but doesn't seem to be working.

[caesarome · Accepted solution]

It does appear that for whatever reason the direct debit wasn't taken which is why it has been carried over to next months bill where you should also see a credit for £49 due to you paying it here so does you see this credit on that bill, if you do then the actual amount they take should be £29.

I don't why the payment wasn't taken but has you have a direct debit setup you shouldn't need to pay as it as you did.

[Riley+1969]

I'm trying make a payment over the phone, keeps saying unsuccessful

[caesarome]

@Riley+1969 

May we ask why you are trying to make a manual payment. Do you not have a payment method setup n your account like a card or direct debit so Sky can take it automatically each month from you ?