First Bill

[Weggywoo]

Hi!

I'm new to sky mobile and I didn't set up a direct debit so I have just paid my bill which was due to be on taken on Monday... in summary, I am now £132 in credit on my future bill (don't get me wrong I'm happy to be in credit) but it hasn't actually put that I've paid anything. I just want to be sure that I won't be stung. Does it take a while to show that you've paid on your account? 

[Mark39]

It looks like the £132 has been allocated to your next  bill, which I imagine means your current bill is still unpaid.

[Weggywoo]

Thank you... my bill is £66 per month... I am taking it that my bill will not be 'taken' until monday. I paid today, I just would rather see that my bill shows that a payment was made by me today. I hope that makes sense? 

[Mark39]

Are you sure you don't have a direct debit or monthly card payment set up? You can check via the Bills and Payments section of your online account.

If you do, and you make an additional  manual payment it won't settle your current bill but will be credited instead to your next bill.

[Weggywoo]

Oh god. I've got a monthly card payment set up but I thought that meant I would manually pay instead of it going out automatically? So now I've paid twice? Is there a way I can stop that? 

[Mark39]

You could either leave the credit on your Sky account where it will be used against next month's bill, or request a refund.

If you wish, we can ask the messaging team to contact you here so that you can do that.

You have to have a monthly payment in place to comply with your Sky contract, so probably best not to make manual payments unless Sky specifically ask you to, to avoid it happening again.

[Weggywoo]

Please can I request for them to contact me? I really don't want to pay again as I really can't afford that amount, even if it does leave me in credit for next month... thank you! 

[Mark39]

@Weggywoo Ok, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - Spoken to @Weggywoo and resolved the billing issue 🙂