Hi guys, happy new year 🙂
I'll try and keep this short but I've had a back and forth with Sky broadband (the Now TV Superfast package) since September - had no wifi for over 2 months and due to some kind of human error they put me down as not reporting the loss of service till 8 days before it was actually fixed, so the compensation was way off. Managed to get this rectified and requested the full amount (about £350) be paid into my bank rather than as account credit on around the 21 December - they said this would have to be manually approved by the finance team. Obviously I understand with the holidays etc there's delays but just wondered if anyone had experience with how long approval and refunds can take? i chased for an update today and they said they can't confirm a time frame of when it'll be approved. I've already waited months for the original issue to be rectified, I don't wanna wait more months. I am still with Sky broadband too if that helps.
