Final bill credit refund

[dezzanator]

I left both Sky TV (Stream) and Broadband within the cooling off period and despite receiving the final bills for both and sending back all the equipment there's no mention on the bills as to when the credit balances will be refunded.

Can someone please advise if it's still possible to have this escalated via this forum for this to be expedited?

Thanks in advance.

[Daniel0210 · Accepted solution]

@dezzanator 
Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ (additionally what would have been the next payment date has to have passed as well).

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky we need confirmation that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[dezzanator]

That'd be great if you can do that.

The payment method (direct debit) is still active for both services, and the credit balance does show for both.

Many thanks.

[Daniel0210]

@dezzanator 
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@dezzanator 

Now escalated. 

[N_chill]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.