Fed Up

[LUNABELL123]

I cancelled my account over 6 months ago but Continued to be charged. All my equipment went back in October 2024 but still, they Continued to take my money. So stopped the dd and now I'm getting letters and threat of further action if my account isn't paid. Can I talk to someone NOPE can I chat to someone NOPE. totally fed up. I had someone ring me from sky and I explained the situation and they said, Im so sorry you having this issue, but if I would like to come back to sky do not hesitate to contact them...SERIOUSLY!

[GD1]

@LUNABELL123  Your post has been moved from the Sky Go board as your issue is unrelated to Sky Go

When you cancelled did you receive email confirmation?   As it sounds like the cancellation was never actipned and cancelling your direct debit has only made matters worse.

Until you pay what Sky say you owe they won't speak to yopu.

[Daniel0210 · Accepted solution]

@LUNABELL123 

You obviously didn't cancel correctly and by cancelling your payment method you now find yourself in this predicament. 

Your services are now restricted. This process is automatic and agents cannot override it. So Sky won’t reinstate services (therefore allowing you to speak to an agent) until you’ve paid what they believe you owe regardless of any individual circumstances and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. 

Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until sometime the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

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@LUNABELL123 wrote:

I cancelled my account over 6 months ago

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How did you do this, did you speak to Sky and then get an email acknowledgment of this ?

So many people seem to think that cancelling the direct debit is the solution but actually this is the worst thing you can do as you are finding out.

[LUNABELL123]

I cancelled correctly and they sent me a box to send my equipment back, which I did. The day I arranged for the service to stop it did at midnight so didn't even have any service tv or broadband.

[LUNABELL123]

Yes I had an email saying they were.sad to lose me and if.i changed my mind they would be happy to have me back.

[Mark39]

@LUNABELL123 what did you do about it in November when you were still being charged? 

[LUNABELL123]

To be honest I didn't even notice it. That is my fault. I only realised in May. I wasn't looking for it because it was cancelled and had the sorry your leaving email. So if I am to blame for anything it was that I should have been aware of it.

[caesarome]

Then all you can do now is to call them and explain this to them.

[LUNABELL123]

I've tried to talk to them. I even spoke to someone and explained what has happened and he apologised on behalf of sky and would note what had happened. Then yesterday I got a letter. It was a late payment letter saying pay or we will take it further. It's headbanging annoying.