Failing to change payment method for sky broadband

[Gil2]

I need to change my debit card used to pay for sky broadband, but in the app and the website it fails.

When clicking "Bills & Payments" I get an error. I tried for several days, and from several different browsers, even from 3 different computers.

What can I do?

[PandJ2020]

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@Gil2 wrote:

What can I do?

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Call Sky?

[caesarome]

@Gil2 

What error message are you seeing ?

[Gil2]

I tried to search for a number but didn't find anything. What is their customer support number?

[Gil2]

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

[PandJ2020]

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@Gil2 wrote:

I tried to search for a number but didn't find anything. What is their customer support number?

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The phone number is on the home/help page: https://www.sky.com/help/home

Click on 'Need more help?'

(Although seems down atm)

[Gil2]

The link does not work for me. I get an error:

"

Apologies - we're currently updating our systems

"

It was the same for a few days now.

[PandJ2020]

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@Gil2 wrote:

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

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I get 'Apologies - we're currently updating our systems, Please come back later'.

Try clearing your cookies/cache and/or a different browser (oh, and a bit later)

[PandJ2020]

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@Gil2 wrote:

I get an error:

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That's not an error...  Try again later....

[caesarome]

@Gil2 

Can you leave it to later as Sky are currently having issues with their website which they are looking into which is why you are seeing this error message.