Extra payment has been taken

[Trigger42]

I've just had a £97 payment taken from my card but I don't understand why? I've already been upto date with my mobile bill. And now have a £91 credit on my sky account which I would much rather have refunded back into my bank. Is this possible? Has anybody else had this? 

[MightyQuinn]

Hi @Trigger42   Did you make an unnecessary manual payment?

[caesarome]

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@Trigger42 wrote:

I've just had a £97 payment taken from my card 

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If Sky took this £97 then did you also make a manual payment ?

[MightyQuinn]

Hi @Trigger42 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Trigger42]

No manual payment was made this was just taken as a single payment. I've been a customer for years and never experienced this kind of payment. 
I was hoping it's just an error 

[Trigger42]

That's brilliant thank you I will wait for a message 

[Brill+Gill]

Thanks for escalating this @MightyQuinn. We’ve sent @Trigger42 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.