Extra charger

[Sinead15]

I see ye have put a new charge for sky signature discount of 4.80 which means my bill will be 41.40 instead of what I'm paying know at the moment with discount which is 36.80 so therefore there's no way my lowhousehold budget can swize that extra amount So therefore you going to loose valuable coustomer that's be with ye for years

[caesarome]

@Sinead15 

You are not talking to other customers here and not Sky. If you are not in the minimum term of a contract you are free to give Sky 31 days notice to cancel.

[DaveDrizen]

---

@Sinead15 wrote:
I see ye have put a new charge for sky signature discount of 4.80 which means my bill will be 41.40 instead of what I'm paying know at the moment with discount which is 36.80 so therefore there's no way my lowhousehold budget can swize that extra amount So therefore you going to loose valuable coustomer that's be with ye for years

---

If you it because discount has finished for sky signature because  it was not for the whole of you minimum term, that price  of signature has  increase  and , but you contract is still in a minimum term which appears to be the case if you are still  receiving some discount for sky signature Sky may not allow you  to cancel until the end of this minimum term, and if they did they would probably charge you a termination fee equal to the amount you would payed from the date of cancellation to end date of your minimum term.

The period of you your  discount should have  been included in thecemail confirming your  contract offer when you first took out you Sky tv contract. Also the dates  of all discounts are shown against each item on your Sky  monthly bill, so you should been  aware when this discount was finishing.

Only  the annual increse to the list price package  is the only time you could cancel with in your minimum term without termination fee being  imposed. If this increase is not that but just the fact  that a discount has finished unfortunately as explained above you will probably not  be unable cancel till the end of the minimum term

[Sinead15]

Sorry what r you to on about.

My contract is fine until 2027

This is a new charge sky has brought out for sky signature 

So what in are you to on about.

Also this called sky community where customers come to so what in earth are u on about 

[PandJ2020]

---

@Sinead15 wrote:

Also this called sky community where customers come to 

---

Yup, and other customers answer you.

Some customers are seeing price increases but the letter details your right to cancel, even if in contract

[Sinead15]

Absolutely disgraceful they started putting ING a charge on sky signatmybure especially in the middle, well I'll be giving my 30 days notice when my contract ends in February no I'd stay with them anymore,

[nigea99]

---

@Sinead15 wrote:
Absolutely disgraceful they started putting ING a charge on sky signatmybure especially in the middle, well I'll be giving my 30 days notice when my contract ends in February no I'd stay with them anymore,

---

hi @Sinead15 

It seems you are being asked to upgrade or pay additionally for something you are not expecting, but I am not clear what.

Please can you tell us what you are trying to watch (including  which Series and episode) , what message(s) you are getting and which platform you are using (SKY  HD or SKY Q - I am guessing not Glass/Stream as you mention Signature)

[Sinead15]

So one of their packages the ultimate TV package new customers strangers wouldn't get charged any upfront fee and get charged nothing whatsoever and would get the package for 27 a month , but if your already a customer and choose that package you get charge and extra fee thats an absolute disgrace goes to show sky gives nothing to their loyal customers. No way I'm staying with them anymore, I'm giving my 30 days notice when it comes to end of contract in February. Why pay for all the channels when a combo box can be purchased in sound store to get all the channels for free for life, which is what I'll be getting.. They think it's ok to put a price hick in signature in the middle of contract but if we as customers wanted to leave in the middle of a contract it's fine, well @Sky IRELAND You can have it both ways,

[GD1]

@Sinead15  You raised this previously so i've merged your 2 other threads to your original one, please don't create multiple threads on the community as it is unhelpful.

Your issues is also unrelated to the Sky Go app where you posted your 2 recent posts.

You're not tagging Sky by using the  @  sky tag as that is a customer who has unwisely made that user name, as advised in your original post you're only telling other customers.

[TimmyBGood]

---

@Sinead15 wrote:
Why pay for all the channels when a combo box can be purchased in sound store to get all the channels for free for life, which is what I'll be getting.. 

---

Free-to-air channels, yes.

Any non-branded device offering subscription channels is illegal.