Error with billing

[KeithO3]

I recently received a refund for an earlier overpayment on my Sky Digital account. Unfortunately this was originally wrongly thought to be a payment I owed when in fact it was owed to me. As a result I'm being chased by CCS Collect for a payement of £52 WHICH I DO NOT OWE.

They require PROOF from you that my account is clear. The refund was made to my account a few days ago (£50.75).

[Removed]

Please resolve this issue quickly.

Keith Ormrod

Moderator notes: Removed personal info

[Daniel0210]

@KeithO3 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Your post has been temporarily removed as you've unwisely posted your account number on a public forum. It should return after moderation by staff.