Error when updating email: "Your email address cannot be updated. Please try again later."

[Kdevlin]

I want to update the email address associated with my account but I get the error "Your email address cannot be updated. Please try again later."

I've tried several times over the past month without success.

[caesarome]

@Kdevlin 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Kdevlin]

Thankyou cesarome

[Greenfingers001]

Thanks for escalating this. We’ve sent @Kdevlin an invite to chat.