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Discussion topic: Error at Checkout

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This message was authored by: Minuki

Error at Checkout

I have been trying a handful of times to checkout a sky broadband and tv package and it takes me all the way to the end but comes up as checkout error. Very frustrating and cannot talk to a person?

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This message was authored by: caesarome

Re: Error at Checkout

Posted by a Superuser, not a Sky employee. Find out more

@Minuki 

If the website is playing up across multiple browsers should you try again with a different one then all you can do is to call Sky to get the order placed.

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This message was authored by: Minuki

Re: Error at Checkout

Do you know what number I can call them on?

This message was authored by: caesarome

Re: Error at Checkout

Posted by a Superuser, not a Sky employee. Find out more

Under “Need more help” might be the number to use:


https://www.sky.com/help


Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.


Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

 

You can also contact Sky via social media:


https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by: RunnersKnees

Re: Error at Checkout

Yeah, happening across multiple browsers. I get https://www.sky.com/checkout/error?c=broadband&code=create.order.failure

 

I am not going to speak to someone. They can lose the business.

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