Discussion topic: Error at Checkout
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Message posted on 22 Sep 2025 10:18 PM
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Error at Checkout
I have been trying a handful of times to checkout a sky broadband and tv package and it takes me all the way to the end but comes up as checkout error. Very frustrating and cannot talk to a person?
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All Replies
Message posted on 22 Sep 2025 10:43 PM
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Re: Error at Checkout
If the website is playing up across multiple browsers should you try again with a different one then all you can do is to call Sky to get the order placed.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 22 Sep 2025 10:45 PM
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Re: Error at Checkout
Do you know what number I can call them on?
Message posted on 22 Sep 2025 10:50 PM
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Re: Error at Checkout
Under “Need more help” might be the number to use:
Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.
Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 27 Nov 2025 09:19 AM
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Re: Error at Checkout
Yeah, happening across multiple browsers. I get https://www.sky.com/checkout/error?c=broadband&code=create.order.failure
I am not going to speak to someone. They can lose the business.
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