Error Ineligible Message with URL redirect

[philbranigan]

I just cannot do anything with my VIP account. I am looking to both upgrade my phone and change to Sky Broadband but I consistently get redirected to this page:

https://www.sky.com/error/ineligible

I have had no sensible answers from technical support.

I have tried on my phone, laptop, pc, using a variety of browsers with cleared caches and nothing works.

Has anyone else had an "Ineligible" error message?

If so, how was it resolved?

[caesarome]

@philbranigan 

Have you ever left Sky in the past and returned because if so are you signed into the correct account ?

[philbranigan]

I have only ever had one account, 23 years plus as a Sky VIP. I have had disputes which should have all been resolved. My gut feeling is that there is a block on my account status somewhere disabling the features I am interested in. I have had multiple chats and phone calls with all manner of staff who just go around in circles doing nothing. That's why I thought I'd ask the community. Maybe someone else is enduring my awful experience?

[Chrisee]

@philbranigan account permissions is something only Sky can help with. You could try to escalate this by registering a complaint see How to make a Sky complaint | Sky Help | Sky.com

In tge end you cannot force Sky to honour offers but it is a little strange.