0
Discussion topic: Equipment sent but not received
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: Dmills
Message posted on 17 Mar 2025 06:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Equipment sent but not received
Im moving home and set up the moving process. A part of this was having a new hub sent out. I received an email saying you had sent the equipment and was on route and then an email from royal mail saying they have delivered the hub to our address. The hub was not delivered to us and we do not have it. Trying to contact somebody about this is impossible as Royal mail tracker doesn't work as they say they have delivered it. Obviously they've delivered it to the wrong address.
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: Mark39
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 17 Mar 2025 08:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Equipment sent but not received
It would have been sent to the address Sky have on record for you. That's likely to be your old address if you haven't specifically notified Sky of the change of address (I don't think a home move updates the address Sky have for you).
This message was authored by: Dmills
Message posted on 17 Mar 2025 08:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Equipment sent but not received
We've not moved yet. Have been at this address for 3 years. Says it was delivered but my wife was here and nothing was delivered.
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page