Equipment returned but no tracking number.

[Youngerthanmost]

On 27th August my husband posted a sky Wifi box return to Sky from Sevenoaks Post office on the same day our new box arrived but did not request a tracking number.  Now we are being told we will be charged for it.  What can I do ? We also have Sky insurance so can we contact them?

[GD1]

@Youngerthanmost  Sky insurance can do anything.

Without proof of postage it will be up to Sky to waive any fees.  To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Youngerthanmost.

[Lisa-P1987]

Update - Spoken to @Youngerthanmost, the equipment has been exempt.